Lookbook

  • Payments
  • Shipping

I think I'm a victim of fraud, what do I do?

If you suspect that you have been a victim of fraud please contact our customer service immidiately and let us know as many details as possible, we’ll contact and help you.

I forgot to add my discount code. Can you add it for me?

Yes we can! Just contact us and provide us with your order number and the discount code you wish to be added to your order and we will be happy to add it for you.

Can I add/or change something in my order after I placed it?

Sadly no! Once your order is placed and imported to our system we have no ability to edit it or make any changes for you.

I’m having trouble placing a order.

One of our customer care agents will gladly help you out with your order and help you! Check out the contact us section for more information or send an email support@johnhatter.com

How do I know if the purchase I made was successful?

When you make a purchase with us, we will send you a confirmation e-mail with the details. If you haven’t received a confirmation e-mail within 24 hours of your purchase, please check your spamfolder and if you still can’t anything, please contact us.

I just received an e-mail saying that my order is cancelled. Why?

Most likely there has been an issue with your payment method. But don’t worry, the money is only reserved for us. We haven’t drawn the money from you, we only do that when your order has been confirmed and sent to our warehouse, however it may take up to 10 working days for your bank or card issuer to make your funds available to you again.

What does it cost to ship?

We ship worldwide with FedEx, UPS and sometimes local firms. We offer free shipping to EU & USA, discounted fares to rest of the world.

Can i get a refund?

John Hatter & CO accepts returns within 14 days of receiving our product. Please contact support@johnhatter.com for return labels within Sweden and information on International returns (International returns – John Hatter & CO does not cover any return costs but will send exchanged product/s without shipping charges). The product must be returned unused, all labels and original packaging should also be intact. Once this is approved you will be refunded directly to the source of payment. For returns shipping costs will not be refunded (original shipping cost as well as return-shipping cost). Purchased items are exchangeable into a different size and/or colour, subject to stock-availability and are sent to you without shipping charges. Sale items can be exchanged, But NOT returned at any time.

I am waiting for my order. Is it lost?

Unfortunately, parcels do get lost from time to time. But that doesn’t mean that your parcel is lost! Please contact us on support@johnhatter.com if more than ten business days have passed and you still haven’t received your order, we will be happy to assist you.

I can't find an answer to my question?

Don’t Worry! Please contact us on support@johnhatter.com and we usually respond within 24 hours.